This page: last update 25th June 2010 

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ORDERING INFORMATION

Subheading links for THIS page:

- Payments       Discounts Postal Charges 
Returns          Dispatch         Contact Information
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All the information pertaining to ordering and sending payment is set out within this page.
Any underlining on this page, and the entire site, provides useful and / or extra information!
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At first glance, you may think that the information set on this page appears to be excessive, but be assured that all necessary aspects regarding purchasing are covered. If unsure, just ask using direct email. There are no labourious contact forms to fill in on this site!

英語で書くことができないか。日本語でE-メールを送りなさい!
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Please read this introduction

£20 + postage costs (guide rates further down the is page) is the minimum payment order that is accepted and processed. However, there is an exception when this amount can be as little as £14 + post via a card if the specific request is followed through as set out here.

It's on this site

This is the ordering information page. By placing a firm order, it is assumed that terms and conditions are understood.

Thus, if you have any questions pertaining to grading, format of a record that you wish to purchase, or anything else other than the ordering of, please study the readily available information composed within this site prior to placing an order. The Contents page and site's Index page link all !

95% of this web site is up-to-date (files added/ deleted once to four times a week), but please do not send any monies until your requirements are confirmed as being available!  There is a pro-forma Subject title set within the email box on all the stock listings pages. Please do not change this when emailing.  If you have not received a reply within 2 working days°°, please refer to the Help page. Also, if you want information on Copying / Pasting data from the site into an email box, click here.

To ensure a prompt and positive reply, please ensure that you have included the relevant questions within the initial email, particularly in respect to stock availability items.
                                        
                                               °° = not weekends or UK Bank Holidays

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METHODS
OF PAYMENT ACCEPTED

No surcharges * No booking fee * Free parking

To save unnecessary emails bouncing to and fro, please state your
preferred method of payment, as offered here, when emailing an order.

1: Cheque drawn on a UK Bank or Building Society.
Minimum order processed is £20 + post
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2: Cash in currencies: £ * Euro * USA $  * AU$ * JP¥
The correct exchange rate is settled.
To calculate total, it would be current rate + 12%

Cash to be sent Registered, unless it is a small amount. nb. strictly no coins.
 Change can be returned in unused UK Postage Stamps, Euro cash, US$ cash, ¥en cash.
 A receipt will be given. * Please check availability before sending any cash!
Minimum order processed is £20 + post
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3: International Money Order (IMO, Giro Bank Cheque, American Express Cheque.
..all these must be made out in £ Sterling, and be "negotiable within the UK"
Minimum order processed is £20 + post
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C r e d i t  +  D e b i t  C a r d s
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4 : C r e d i t   C a r d
5:  D e b i t   C a r d      

Minimum order processed is £14 + post

                 
                                       Mode of  C a r d  payments now accepted are via:

 a)  Telephone: c a r d  details, name and address. Processed through the office's  c a r d  terminal.
      Contact information
here.

 b) PayPal: online secure server. After a 'Total To Pay' email has been sent, the customer will then   
     receive a request for payment via PayPal, confirming the amount as invoiced, to pay Peter Rice. 
     One does not have to be a 'member'  to use this facility. Note that if paying via this service, you
     cannot opt out of UK 'Recorded Delivery' or 'International Signed For' service on low value orders
     as offered further down this page. If you want further information on PayPal's service please ask!
     nb. if you have a pp account, include the registered email, o/w the transaction will be deferred.

There are no surcharges  or  'add-on's'  demanded for this method of payment.
Due to pci's strict abnormal regulations, there is no shopping cart on this site.

All payments with  a  c a r d  are conducted in £ Sterling.

To save unnecessary emails bouncing to and fro, please state your location
and preferred method of payment, as offered above, when placing an order.

If you have purchased with a c a r d  on this site within the past few months,
your details should still be on file. Please 'remind' this when placing an order.

Please do not email your  c a r d  details.

Re residents of FRANCE: this is the only mode of payment accepted, and within 1 day of conformation. 
Résidants re de la FRANCE : c'est le seul mode du paiement admis, et dans les 1 jour de conformation.
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6: Part-exchange considered any offers of quality original UK origin vinyl or memorabilia
as way of payment. Pre 1974 UK items required -
details
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Plus: you  can reserve items priced @ £75 or more for an agreed period

* * * * * 

Not accepted as means of payment:
 Direct Bank Transfer, Postal Orders, Western Union, Bidpay, and the suchlike. 
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Postal Charges        Dispatch        Contact Information

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DISCOUNTS


If ordering a quantity of singles  (i.e. 10+), a discount will be offered.  However, this is not
applicable to rarer, highest priced items  if including only 1 or 2 of these in the total number.

Comics, annuals, and magazines: as above.
Records and magazines can be combined for the applicable discount.
Trade / Gum Card discount rates are as offered on the appropriate pages.

The exclusion rate would be on a higher priced item paid for with any  c r e d i t
(not debit) card (-2%) via the telephone,  or
ANY Card via PayPa1 (-3% adjustment)
This does not affect any payment made with a c  a  r d  direct to Merchant Peter Rice.
If a discount has been calculated within the 'total to pay', email, please respect this offer.

Trade discount on sizeable orders. Please forward details of your business and requirements.

To save yourself unnecessary expenses, please order the items you want all at the same time. 
You can save a few ££s on costs by doing this, particularly if you reside outside the EU !!

If you require discount on the postage, please contact Royal Mail for their privilege rates!

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DISPATCH

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On the receipt of payment for reserved goods, the order is processed, and is usually all done and dusted within three working days. The 'normal' routine for posting is:
Monday am  *  Tuesday or Wednesday 4pm  *  Thursday 4pm

Unknown clients who are purchasing an expensive item by personal cheque will normally have to wait for bank clearance, or in the case of PayPa1, confirmation by them that the funds are guaranteed.. The duration for this is not very long at all, and certainly not anywhere near 30 days as the Distance Selling Regulation rules stipulates as being the time period permitted!

To keep the dispatch costs to a minimum,  with no charge being requested  for "handling", no-one is employed to waste time on the computer keeping track of outstanding orders. Therefore, if you do place an order, please pay promptly so that a proficient service can be executed  Thank you!

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Returns

RETURNS

The information set out regarding this subject is here

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Payments      Discounts Contact     Information

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POSTAL
CHARGES
Helpful info. Please read

Royal Mail's annual increases came into effect as from 6th April. The costs will be reviewed here soon, although, in most cases, the adjustments will be no more than 5%. In the meantime, carry on as before.

As a general guide, below is the 'usual' charge for Royal Mai's service.

Orders are weighed and costed out by using Royal Mail's Price Finder facility. It is assumed payment is paid in a timely manner, and the inclusive price quoted for all orders is for such.

1 x 7" Single Record... 
2 x 7" Single Records..
3 x 7" Single Records.
4 x 7" Single records.

1 x LP Record..  
2 x LP Records..
3 x LP Records.
4 x LP Records

78 rpm Record **...

1 x Annual....
2 x Annuals...

Inland      
£1.50   
£1.50   
£2.00
£2.00

£3..00
£3.50    
£4.50
£5.50

£4.50

£3.50
£5.00

Europe  
£2.00
£2.00
£2.50
£2.75 

£5.50
£6.00
£7.00
£8.00


£7   

£5.00
£8.00
 USA
£ 3.25
£ 3.50
£ 4.00
£ 4.25

£ 7.50
£ 9.00
£11.50
£14.00

£11

£ 9.00
£12.00

Paper Goods:
 Sheet Music, Fliers
   (same rate for "2 +)
    

Posters


£2.00
.

£2.50 +


£3.00
.

£3.50 +


£ 5.00
.

£7 +

The three destination rates cover a broad area, so as to give an idea as to costs worldwide.

The general guide costs quoted do not include any of the "signed for" services. Any orders that have a total value of £45 or more will have to be posted insured. This will be included in the calculated "Total To Pay" email.

An additional 50p ~ £1 is sometimes added to the postage costs to cover packing. This is based on the involvement of processing the order, and the £ amount ordered. Example being is an LP order less than £18. Thus, on a sizeable order, Royal Mail's charge is all that is requested.**

The above rates will include "Proof Of Posting" (automatically covers £39), and
SECURE packaging. Note that "Jiffy bags", padded envelopes, or those flimsy card envelopes for LP's are not employed!  This is a first class business, therefore, nothing is sent out via 2nd Class!

Double albums weigh as 2 LP's.
LP's with gatefold sleeves incur a + £1 to International orders.
Post Office's rates increase over 1 KG, hence the higher charge for 3+ LPs. See further down for information regarding orders weighing-in at 2+ kilos.

** 78 rpm records: £1.50 material costs for the secure packaging will be added to the total.
Re non-UK Residents: 5 or more 78's will weigh over 2KG with the packaging, thus would 
have to posted via
PARCEL FORCE. Their International rates are now expensive, so to justify costs, please either select 4 discs, or 7+

If ordering several books via the telephone, in most instances these will have to be pulled from stock and weighed prior to the postage cost being quoted.

Unless it is requested otherwise, the International "Signed For" is not employed on low priced orders** (£14 ~ £45), thus £3.80p to £5.50p is saved by the client on postage costs.  A "proof of posting" will be obtained instead. nb. This option is not applicable to any orders when payment is to be made via PayPa1.

**
Re residents of ITALY: irrespective of value, orders will be dispatched with the Signed For' service only (i.e. none sent Proof of Posting).

Note that whatever the order is for, the minimum charge for p&p is £1.50p.

For your own convenience and reference, Royal Mail's Price Finder (Calculator) is available here.
To be on the side of caution, allow around 400 grams for the packaging.

Unless ordering several heavy books...
PIGEONS ARE EMPLOYED TO DELIVER  ALL GOODS POSTED TO NON-UK RESIDENTS,
 AND NOT WHALES.  ALTHOUGH THESE ARE VERY NICE CREATURES, ARE TOO SLOW.


Orders are dispatched employing the following available services:

UK

'Proof of Posting' (£39)
'Recorded Delivery'  (£39)
 'Special Delivery'  (£2,500)
'Parcel Compensation' (£500)
'Global Priority' (£2000)
'Airsure' on Printed Matter (£500)

Outside the  UK

"International Signed For" to most countries, including
 Canada and the USA (covers £39 only) for an extra £3.80
This is not usually necessary on nominal orders of £14 ~ £40.

Enhanced insurance is £5.50p. Value allowed depends on destination. 
USA,  Canada, Japan. (£500)

 "International Registered" to Europe (£2,000)~ not available for USA or Canada  
"Parcel Compensation" - International; incl. USA & Canada (£500)

Amount (£) stated in each case is maximum cover permitted by the Post Office.

GLOBAL PRIORITY with the P.O. can insure to Europe, USA, Canada,
and some other countries, and will  insure to the value of £2,000.
But please note that a standard package will cost around £60.
..

The PARCEL FORCE INTERNATIONAL charges are not cheap. Therefore, if the order placed is for 2 or more items that have a total weight of over 2KG, where possible, the order will be split into two or more packages, and sent via Royal Mail.  The customer will be notified of this on the "Total To Pay" email, including the calculations of both services, so that a comparison can be made.

The AIRSURE service is economical (in comparison to normal charges!) for sending
orders overseas that weigh over 2KG and that need to be insured for up to £500.


Information on the delivery duration period for International orders here.


Postage Summary

There is no charge for 'handling'.
There is no intention to charge excess.
Second Class and Sea Mail* services not employed.
Goods packaged in a manner that is considered sturdy and secure.
On low value orders, a nominal charge might be included in the total to cover costs.
The 'Total To Pay' email notification is the final figure, with no add-on's** for handling or card fees.

* The only exception considered is for a quantity of books destined for outside of the UK.

**The only exception is if there is a l-o-n-g delay in receiving payment for a firm order.
In this case, a small administration fee for chasing payment will be added to the balance to pay.     

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It is hoped that all information is clearly laid out and understood?
  If it is as "clear as mud" to you, please email, stating your location (country).

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Please note that the office is closed until Friday 25th June: will reply to emails on this day


CONTACT INFORMATION


'By Post'

If your email service is not functioning, or you are using a library or an Internet cafe pc and
do not have your own email address, please write (or phone) in the first instance to:

Peter Rice * PO Box 218 * Exeter * Devon * EX1 2YH * England.
This Is also the postal address set out for the business, for all correspondence, payments, etc.
No  s.a.e. or reply coupon is required. Ensure that the enquiry is the minimum amount processed.

Important: please set out your letter / order / wants on one side of one piece of paper only, with your
name and address at the top. Do not send any payment until 'Total To Pay' has been confirmed!
 Please use separated CAPITOL letters if handwriting your address!
Telephone


'Email'

If automatic contact does not function on your pc, then type
 

is an image, so is not possible to copy and paste

When emailing, please do not use background images.. or red font!


'Telephone'

10am ~ 7.30pm.

If calling after 7.30pm (UK time), or at weekends and Bank Holiday times, please do expect the answerphone to be in operation. If you do wish to eave a message, please read out your telephone number slowly! (due to unwanted solicitations, the Fax mode is only functional on request)


Return voice calls within UK are to land numbers only.

From Europe:  ** 00 44 1392811899
Return calls to a land line to any European country!

From USA + Canada:  011 44 1392811899
Return calls to a land line.

From JAPAN:  010 44 1392811899

If you want to know the International dialing code and time difference, see here!

Return calls to a land line outside the UK to most countries  - including Japan!

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nb. in all instances: no return call to a mobile number!
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The office is always closed Saturday and Sunday and all English Bank Holidays, so replies to enquires will be outside of these periods.

Due to stipulation of terms within the insurance policy, there are no facilities available for personal collection of goods. Sorry for any disappointment. However, if you are visiting Devon and wish to meet at a venue that I will be selling at, ask where and when!


Are you a UK resident?
For the lowest priced International calls from a land line, with no contract, no money up-front,
 no card up-front, just dial telesavers number prior. info here www.telesavers.co.uk (no affiliation!)

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